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    Updating the Crunchafi (Strongbox) Connect Application

    Updates for Crunchafi (Strongbox) Connect are released periodically to address connection issues or expand support for new functionality.

    We periodically release improvements to the Crunchafi (Strongbox) Connect application to help with processing QuickBooks files.

    If you haven't updated Crunchafi (Strongbox) Connect recently, you'll see a pop-up window advising that an update is available. Follow the steps below for the best experience with your Crunchafi (Strongbox) Connect plug-in.

    Note:

    You may need assistance from your IT Helpdesk to install the update. If so they can download the latest update directly through this link:

    Download will begin immediately.

    Updating Crunchafi (Strongbox) Connect

    1. Close QuickBooks Desktop

      The existing Crunchafi (Strongbox) Connect application must be closed before it can be updated. By closing QuickBooks, you will ensure that the plug-in is no longer running.

    2. Click on Update now

    3. Select a location to save the update file

    4. Open the downloaded file
      When the download has complete, the file will appear in the bottom of your Chrome browser. Click the menu button and select Open.

    5. Click Next to start the install

    6. If you have not closed QuickBooks
      You may see an error that Crunchafi (Strongbox) Connect is in use.

      Close QuickBooks, then select "Close the application and attempt to restart them." and click OK.

      If you do not close QuickBooks first, the install might not complete correctly.

    7. Allow the install to complete and then click Finish

    8. Restart QuickBooks and open the company you wish to collect from

    9. Return to the Crunchafi (Strongbox) Connect to QuickBooks Desktop Guide
      Select Share with Crunchafi (Strongbox) to complete the collection.

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