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    Crunchafi (Strongbox) Connect: Troubleshooting Steps

    If Crunchafi (Strongbox) Connect does not launch or does not show up in the System tray:

    Step 1: Ensure you have granted browser permission for Crunchafi Data Extraction to access the QuickBooks Desktop file

    For users on Chrome or Microsoft Edge, click Allow if prompted to confirm that you want to allow Crunchafi Data Extraction to access the QuickBooks Desktop file.. This applies if it is your first connection or if a lot of time has passed since the last connection.

    image (8)

    In Chrome, if the Allow/Block prompt does not appear, click on the site settings icon to the left of the browser URL to confirm and allow pop-ups and apps for this browser on your device:

    image (9)

    In Microsoft Edge, if the Allow/Block prompt does not appear, click on the padlock icon to the left of the browser URL to confirm and allow pop-ups and apps for this browser on your device:

    image (10)

    Step 2: Ensure you are logged in to QuickBooks Desktop as an Admin user

    Only an admin user can grant permissions to enable Crunchafi (Strongbox) Connect.

    1. Log out of the QuickBooks Desktop company file

    2. Log back in as an Admin user

    If Crunchafi (Strongbox) Connect does not launch or does not show up in the System tray, move on to Step 2. 

    Step 3: Ensure that Crunchafi (Strongbox) Connect is registered with QuickBooks Desktop

    When logged into the QuickBooks Desktop Company File as an Admin user:

    1. Go to Edit -> Preferences -> Integrated Applications -> Company Preferences

    2. Verify Crunchafi (Strongbox) Connect is listed with the following options selected under Properties:

    Strongbox Connect 1-1


    If these options are checked and Crunchafi (Strongbox) Connect does not launch or does not show up in the System tray, move on to Step 3. 

    Step 4: Ensure that QuickBooks Desktop has the latest updates
    1. Go to Help -> Update QuickBooks Desktop -> Get and install the latest updates
    2. Close and re-open the company file

    If Crunchafi (Strongbox) Connect does not launch or does not show up in the System tray, move on to Step 4. 

    Step 5: Run the QuickBooks Desktop Repair tool

    Use the repair tool to fix issues that may have occurred during installation/update.

    Repair your QuickBooks Desktop for Windows 

    If Crunchafi (Strongbox) Connect does not launch or does not show up in the System tray, move to Step 5.


    Step 6: Reinstall Crunchafi (Strongbox) Connect by choosing the "Install for all users on this machine" option

    1. Uninstall Crunchafi (Strongbox) Connect

    2. Download and start the installation of Crunchafi (Strongbox) Connect

    3. On the "Installation Scope" screen, select the "Install for all users on this machine" option

    Note: This requires "Windows Administrator" privileges. You may have to work with your IT team to enable installation. 
    Stronbox Connect 2-2

    4. After completing the installation, launch QuickBooks Desktop and log in as an Admin user. 

    If you are still unable to see Crunchafi (Strongbox) Connect being launched when opening the company file, please reach out to the Crunchafi Data Extraction support team at support@crunchafi.com. 

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