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Troubleshooting Inactive Sharing Button

Follow the steps in this article if you encounter an inactive Share with Crunchafi button when trying to connect to QuickBooks Desktop

Confirm that Crunchafi (Strongbox) Connect is running on the same machine as QuickBooks Desktop. Also, confirm that the login credentials are for an Admin user.

Before Continuing

Confirm the following:

  • Crunchafi/Strongbox Connect is running on the same machine as QuickBooks Desktop
  • You are logged into QuickBooks Desktop as an Admin

Troubleshooting Steps

1. Close QuickBooks Desktop if it is currently open.

2. Uninstall Strongbox Connect following the steps in our help article: How to Remove Crunchafi (Strongbox) Connect.

3. Reinstall Crunchafi/Strongbox Connect:

  • Navigate to the Downloads folder

  • Right-click on the most recent Crunchafi/Strongbox Connect version that has been downloaded

NOTE

When using Windows 11, you may need to click Show More Options after right-clicking to access Run as Administrator. 

4. Reopen QuickBooks Desktop and your file. 

5. Check if the Connect to Crunchafi button is now enabled.