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Updating the Crunchafi/Strongbox Connect Application

Updates are released periodically to address connection issues or expand support for new functionality.

We release improvements to Crunchafi/Strongbox Connect to help with processing QuickBooks Desktop files. If you haven't updated it recently, you'll see a pop-up message advising that an update is available. Follow the steps below for the best experience with your Crunchafi/Strongbox Connect plug-in. 

NOTE

You may need assistance from your IT team to install the update. If so, they can download the latest update directly through this link: Install Update. The download will begin immediately. 

Updating Crunchafi (Strongbox) Connect

  1. Close QuickBooks Desktop:

    The existing Crunchafi/Strongbox Connect application must be closed before it can be updated. Closing QuickBooks will ensure that the plug-in is no longer running.

  2. Click on Update now.

  3. Select a location to save the update file.

  4. Open the downloaded file. Once the download is completed, the file will appear at the bottom of your browser. Click the menu and select Open. 

  5. Click Next to start the install.

  6. If you have not already closed QuickBooks, you may see an error that Crunchafi/Strongbox Connect is in use and the install may not finish. Close QuickBooks, select Close the application and attempt to restart them, and click OK.  

  7. Allow the install to complete and then click Finish.

  8. Restart QuickBooks Desktop and open the company you wish to collect from.

  9. Return to the Crunchafi/Strongbox Connect to QuickBooks Desktop Guide. Click Share with Strongbox  to complete the collection.